Tether deposit not showing: read the network line first
A deposit that has not arrived is usually a question of where to look. This note lists the places in the order that settles it fastest.
Find the transaction ID
Every transfer has an identifier, shown by the sending app once the transfer is broadcast. Without it nothing else in this note works, so copy it before closing the screen. Exchanges usually show it in the withdrawal history after a short delay.
Open the explorer for the network you used
Paste the ID into the block explorer for the network you sent on: etherscan, bscscan, tronscan or solscan, to take the four named in Duelbits' table. A transaction that is not found on one explorer may be sitting on another, which is itself a clue to which network was used.
The explorer shows the status, the number of confirmations and the destination address. Compare that address with the one the cashier gave.
Compare confirmations with the operator's rule
If the transfer is confirmed but the cashier has not credited it, check how many confirmations the operator waits for. BitStarz's page data sets 19 for Tron and 10 for Ethereum. A transfer with fewer than the operator's count is simply early.
A network that takes a memo adds one more place to look: the memo has to be present for the cashier to match the deposit to an account.
Write to support with the right facts
Give support the transaction ID, the network, the address you sent to, the amount and the time. Those five items let an agent find the transfer without asking you for anything else, and the network is the one people leave out.
Short answers
What should I do first when a Tether deposit has not appeared?
Find the transaction ID and open it in the explorer for the network you sent on.
What does support need from me?
The transaction ID, the network, the address you sent to and the amount.